Privacy Policy for Pakistan Identity
Last Updated: October 15, 2026
At Pakistan Identity, accessible at https://pakistan-identity.com/, we respect your privacy and recognize the importance of protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact our team, or request assistance with Pakistani identity and travel document applications.
Pakistan Identity provides independent application assistance to individuals residing in the United States and Canada. Our services may include guidance relating to NICOP, Pakistan Origin Cards (POC), Family Registration Certificates (FRC), and Pakistani Machine Readable Passports (MRP).
Pakistan Identity is an independent service provider. We are not affiliated with, endorsed by, or operated by NADRA, the Directorate General of Immigration & Passports (DGIP), or the Government of Pakistan.
Official applications, identity verification, approvals, and document issuance remain the responsibility of the relevant Pakistani government authorities.
Please review this Privacy Policy carefully to understand how your personal information may be handled.
1. Information We Collect
We may collect personal information when you browse our website, complete an enquiry form, communicate with our team, or request application assistance.
Personal Information
Depending on the services requested, information may include:
Full name.
Email address.
Telephone or WhatsApp number.
Residential or mailing address.
Country of residence.
Information included in enquiry forms.
Communication records relating to your enquiry or service request.
Application-Related Information
Where necessary for the assistance you request, we may collect information relating to your identity and application requirements.
This may include:
Date of birth.
Nationality or citizenship information.
Passport or identity document details.
Existing NICOP, POC, or other relevant identification details.
Family relationship information.
Marital status information.
Supporting documents relevant to the requested service.
Other information you choose to provide or that is reasonably necessary for the assistance requested.
Some of this information is sensitive and requires additional care.
Please do not send passports, identity card images, biometric information, financial account details, or other sensitive documents through ordinary email, WhatsApp, or general enquiry forms unless we have specifically confirmed an appropriate submission method and explained why the information is required.
Technical and Website Usage Information
When you visit our website, certain technical information may be collected automatically through hosting infrastructure, security tools, or website analytics.
This may include:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Pages visited and website navigation activity.
Referring website information.
Date and time of visits.
General website performance and diagnostic information.
The information collected depends on the technologies and services operating on our website.
2. How We Use Your Information
We may use personal information for the following purposes:
- Providing Application Assistance: To understand your enquiry, explain relevant documentation requirements, and provide the independent assistance you request.
- Responding to Enquiries: To communicate with you through email, telephone, WhatsApp, or other contact methods you choose to use.
- Service Administration: To maintain records of enquiries, service requests, payments, and communications.
- Application Updates: To provide relevant information about your assistance request or communicate instructions and updates received through appropriate channels.
- Website Improvement: To understand website performance, identify technical problems, and improve the visitor experience.
- Security and Fraud Prevention: To detect potentially unauthorized activity, protect our systems, and investigate suspected misuse.
- Legal Compliance: To meet applicable legal obligations and respond to lawful requests where required.
We aim to collect only the information reasonably necessary for the purposes described in this policy.
3. How We Share and Disclose Information
We do not sell personal information to third parties.
We may disclose information in the following circumstances.
Service Providers
We may use third-party companies to support website hosting, email communications, customer support, payment processing, security, and other business operations.
These providers may process information on our behalf according to their respective roles and applicable contractual or legal requirements.
Official Application Channels
Where you specifically request assistance involving an official application, relevant information may need to be submitted through authorized government application channels.
We will explain the intended submission process and seek any required authorization before sharing personal information on your behalf.
Pakistan Identity does not independently approve applications or issue official identity documents.
Legal Requirements
We may disclose personal information when required by applicable law, a valid legal process, or an enforceable request from a competent authority.
Protection of Rights and Security
Information may be disclosed where reasonably necessary and legally permitted to investigate fraud, protect website security, or defend legal rights.
We do not share sensitive identity documents with unrelated third parties for advertising purposes.
4. Security of Information
We recognize that identity and application-related information requires careful handling.
We seek to apply reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information collected.
Depending on the systems used, these safeguards may include access restrictions, account authentication, secure transmission methods, and measures designed to reduce unauthorized access.
However, no internet-based service, electronic communication method, or data storage system can be guaranteed to be completely secure.
We encourage users to avoid sending sensitive personal documents through unsecured channels and to contact us if they have concerns about how their information should be submitted.
If we become aware of a personal information security incident, we will assess the circumstances and take steps required under applicable law.
5. Log Files
Like many websites, Pakistan Identity may use server and website log files.
These records may include:
IP addresses.
Browser and device information.
Internet service provider information.
Date and time of website requests.
Referring and exit pages.
Requested pages and technical error information.
Log information may be used to maintain website functionality, investigate security incidents, analyze performance, and troubleshoot technical issues.
Some log information, including IP addresses, may constitute personal information under applicable privacy laws.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security, and understand how visitors interact with our pages.
Depending on the technologies enabled, cookies may include:
- Essential Cookies: Used for core website functions, security, and technical operation.
- Preference Cookies: Used to remember certain visitor settings or choices.
- Analytics Cookies: Used to understand website traffic and improve performance.
- Advertising Cookies: If enabled, these may help measure advertising effectiveness or support relevant advertising activities.
Visitors can manage or block cookies through their browser settings.
Where required by applicable law, we will request consent before placing non-essential cookies.
Disabling certain cookies may affect the functionality of some website features.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, including official Pakistani government websites and external service providers.
Examples of relevant government services may include:
NADRA’s official Pak Identity application system.
Pakistani diplomatic mission websites.
Official passport and immigration service websites.
These third parties operate independently and maintain their own privacy practices.
Pakistan Identity is not responsible for the privacy policies, security practices, or content of external websites.
We recommend reviewing the relevant privacy policies before submitting personal information to another organization.
8. Children’s Information
Some of our assistance services may involve applications for children, including NICOP or family registration matters.
Where information about a minor is necessary, it should be provided by a parent, legal guardian, or another person legally authorized to act on the child’s behalf.
We do not knowingly solicit personal information directly from children under the age of 13 without appropriate parental or guardian involvement.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation and take appropriate action.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining necessary business records, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary depending on:
The nature and sensitivity of the information.
Whether an enquiry or service request remains active.
Applicable legal and accounting requirements.
Security and dispute-resolution needs.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These may include the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information, where legally applicable.
Withdraw consent for certain processing activities.
Object to or request restrictions on certain uses of personal information, where applicable.
Ask questions about how your information is collected, used, or disclosed.
Certain requests may be subject to identity verification, legal exceptions, or record-retention obligations.
To make a privacy-related request, contact us using the information provided below.
11. International Data Transfers
Pakistan Identity provides assistance to individuals in the United States and Canada, and some services may involve communication with third-party providers or official authorities outside the applicant’s country of residence.
Where personal information is transferred internationally, we will seek to comply with applicable privacy requirements and use appropriate safeguards where required.
Privacy and data protection laws may differ between countries.
If an international transfer is relevant to your service request, you may contact us for further information about the intended handling of your information.
12. Online and Offline Privacy Practices
This Privacy Policy applies to personal information collected through our website and in connection with our related application assistance services.
It may also apply to information received through email, telephone, WhatsApp, or other communication channels used to provide those services.
Third-party platforms may independently collect and process information according to their own privacy policies.
13. Consent and Lawful Processing
Where required by applicable law, we rely on appropriate consent or another lawful basis for collecting, using, or disclosing personal information.
Submitting an enquiry or requesting a service does not constitute unlimited consent to use your information for unrelated purposes.
Where additional consent is required, we will seek it separately.
You may contact us to ask questions about your privacy choices or withdraw consent where applicable.
Withdrawal of consent may affect our ability to provide certain services and does not necessarily affect processing already lawfully completed.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technologies, information handling practices, or applicable legal requirements.
When updates are made, we will revise the “Last Updated” date displayed at the beginning of this page.
We encourage visitors to review this policy periodically.
15. Contact Information
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about the handling of your personal information, please contact:
Pakistan Identity – United States & Canada
Website: https://pakistan-identity.com/
Email: support@pakistan-identity.com
Phone / WhatsApp: +1 832-390-2600
Address: 330 5th Avenue SW, Calgary Place, Suite 1800, Calgary, AB T2P 0L4, Canada
We will review privacy-related enquiries and respond in accordance with applicable legal requirements.
Independent Service Disclaimer
Pakistan Identity is a privately operated, independent application assistance service. We are not affiliated with, endorsed by, or operated by NADRA, DGIP, the Government of Pakistan, or Pakistani diplomatic missions.
We do not issue, approve, or officially process government identity documents. Applicants may use official government application channels directly without purchasing our assistance services.